1. Stock and Availability

While we aim to keep our inventory accurate, discrepancies may occasionally occur.

If an item in your order is unavailable, you can:

1. Wait for restocking.
2. Opt for a refund.
3. Adjust your order accordingly.

2. Shipping Costs

1. Shipping fees are calculated based on the weight, size, and destination of your order.
2. Final shipping charges will be displayed at checkout.
3. Shipping costs are non-refundable unless the product is defective or damaged.

3. Returns Policy

3.1 Warranty Returns

1. Warranty claims are accepted for eligible products within 7 days of receipt.
2. Claims are processed within 14 working days upon receipt of the returned product.
3. Approved claims may result in a replacement, subject to stock availability.

3.2 Damaged or Defective Items

1. Notify us within 7 days if you receive a damaged or defective product.
2. Submit photo or video evidence of the issue.
3. Claims are typically resolved within 14-18 working days, with a replacement or refund provided.

3.3 Non-Returnable Items

The following items cannot be returned:

1. Custom or personalized products.
2. Products marked as final sale.
3. Items damaged due to improper use.

4. Order Processing and Dispatch

• Orders are dispatched within 2-3 business days of payment.
• Our warehouse operates Monday to Saturday, excluding national holidays.

5. Changes to Orders

5.1 Address Modifications

• Delivery address changes are permitted before your order is dispatched. Contact our team promptly to make updates.

5.2 Cancellations

• Orders can be canceled before shipping. Once dispatched, cancellations will not be accepted.

6. Tracking and Notifications

• Once your order is shipped, a tracking link will be shared via email or SMS.
• Use the link to monitor your shipment’s progress in real-time.

7. Delayed Deliveries

If your order exceeds the estimated delivery time:

• Contact us immediately, and we will investigate the delay with the courier.
• Updates will be provided as soon as we have more information.

8. Parcels Damaged in Transit

If your parcel is damaged during transit:

• Reject the delivery and notify us immediately.
• If the parcel is accepted, submit proof of damage, and we will guide you on the next steps.
• Refunds or replacements will be provided after verification.

9. Lost Parcels

If your parcel is lost in transit, we will issue a replacement or refund upon confirmation from the courier.

• Investigations typically take [X working days]

10. Taxes and Duties

All product prices include applicable GST unless otherwise stated.

There are no additional duties or taxes for domestic orders.

11. Refund Processing

Refunds are processed for:

• Canceled items before dispatch.
• Damaged or defective products verified through our claims process.
• Approved refunds are credited within 7-10 business days to your original payment method.

12. Customer Service

We are here to assist with your concerns or queries. For quick resolutions, contact us at:

Email:info@ecobharat.life

Phone:+91 81427 93000

Working Hours:9am to 6pm

EcoBharat

K-Innovative Hub Pvt. Ltd., Survey No: 44-617/1-2, IDA Nacharam, Uppal, Telangana 500076